Terms of Use

1. Acceptance of Terms

By downloading, registering, or using Wiviy, you agree to these Terms of Use ("Terms") and to our Privacy Policy, Safety Policy, and Consent & Data Processing Policy. If you do not agree, you must not use or access our Website/App.

These Terms constitute a legally binding electronic agreement under Section 10-A of the Information Technology Act, 2000.

We comply with the Digital Personal Data Protection Act, 2023 (India), GDPR (EU), and CCPA (US) to ensure that your consent is informed, specific, and freely given.

These Terms of Service (“Terms”) govern your access to and use of:

• Zuntra Dating App (“Wiviy”)
• Our website(s)
• Any other related services operated by us (“Platform”)

We reserve the right, at our discretion, to make changes to these Terms and to our Privacy Policy, Safety Policy, and Accessibility Policy at any time. We may do this for a variety of reasons including to reflect changes in new features, changes in business practices or requirements of the law. Please check these Terms and all our other policies periodically for changes as all modifications are effective upon publication. Continued use of the Website and/or App after revision indicates the user’s acceptance of the Terms and all other policies as uploaded on the Website/App.

2. Eligibility

Wiviy is a social platform created to facilitate connections among its users. Before you create an account on Wiviy, make sure you are eligible to use our Website and/or App.

By creating an account on Wiviy you hereby warrant the following:

• You are an individual (i.e. not a body corporate, partnership or other business entity) at least 18 years old.
• You are legally competent to enter a binding contract with Wiviy.
• You are not prohibited by law from using our Services (“Services” being those services accessed by you using our App/Website).
• You confirm that you are not currently convicted, accused, or under investigation for any offence involving violence, sexual misconduct, stalking, harassment, or abuse under Indian law.
• You do not have more than one account on our App/Website.
• You will not use our website and/or App if you have been removed from Wiviy.
• You will comply with this agreement and all applicable local, state, national and international laws, rules and regulations.
• We are entitled to remove your accounts with Wiviy permanently if any of the above conditions are not met.
• You confirm that you have not been banned, suspended, or removed from any other dating, social, or matchmaking platform for misconduct.

We are entitled to remove your accounts with Wiviy permanently if any of the above conditions are not met. We reserve the right to suspend or remove accounts that violate eligibility rules.

3. Account Registration & Identity Verification

• If you want to use the Website and/or App, you first need to register. To register, you need to authenticate yourself using your mobile number and/or email address. After registering, you can create a personal account ("Your Account").
• You must create a personal account using accurate, complete, and verifiable information. When creating Your Account, we will need your pictures as per Clause 9.3. You are further invited to provide us with more information about yourself - including but not limited to your name, gender, date of birth, height, relationship status, city of residence, etc.
• We may require identity verification through mobile number OTP, email, photo validation, or third-party authentications (e.g., Aadhaar information) to maintain safety and authenticity. Identity verification may be done through OTP, selfie verification, or voluntary government ID checks, in compliance with applicable law. Aadhaar is accepted only voluntarily and not stored.
• The registration and creation of Your Account qualify you as a user. Users can be suspended by us if we receive complaints from other users.
• We implement reasonable security measures; however, you are responsible for protecting your login credentials.
• By registering for Wiviy, you grant us permission to send you SMS notifications about your profile-related activities.
• If you feel Your Account has been compromised and been accessed by someone other than you, contact us requesting removal of your account from your registered mobile number or email address.
• You agree not to impersonate any person or entity or misrepresent your identity or age.
• No individual below 18 years may use the App. No photos containing minors (even family members) may be uploaded. Any suspected minor account will be immediately suspended and reported as required under law.
• Providing false information may lead to account suspension or permanent termination.

4. Purpose of the Platform

Wiviy is a social connection and dating platform designed to enable individuals to discover, connect, and communicate with one another based on shared interests and preferences.

We do not guarantee any specific outcomes, matches, relationships, or compatibility results. All interactions are voluntary and at the user’s own discretion and risk.

5. Matchmaking & Disclaimer of Guarantees

• Match suggestions are algorithm-based on profile inputs and preferences.
• Wiviy does not conduct criminal background checks, identity verification, or screening of Users beyond reasonable checks. All profile information is self-reported by Users. We disclaim liability for misrepresentation, impersonation, or false identity provided by any User.
• Wiviy is not a marriage brokerage service and assumes no responsibility for users' personal decisions, offline interactions, or relationship outcomes.
• Users are advised to exercise reasonable caution and avoid sharing financial or sensitive personal information with other users.

6. Acceptable Use Policy

You agree to use the App only for lawful and respectful purposes. You agree that you will not:

• Misrepresent your identity, age, or affiliations with a person or entity.
• Use the Services in a way that damages the Services or prevents their use by other users.
• Use our Services in a way to interfere with, disrupt or negatively affect the platform, the servers, or our Services' networks.
• Use our Services for any harmful, illegal, or nefarious purpose, including, but not limited to, using any for the purposes of money laundering or other financial crimes.
• Post, upload, or transmit any content that is abusive, obscene, defamatory, hateful, pornographic, sexually explicit, or otherwise unlawful under Indian law.
• No images containing minors (even in background) may be uploaded. Any such content will be removed and reported as required by law.
• Harass, bully, stalk, threaten, assault, defame, harm, intimidate or otherwise abuse or cause psychological harm to any user.
• Solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person's personal information without his or her permission.
• Solicit money, sexual favors, or engage in commercial prostitution, escort, or trafficking activities. This extends to soliciting other items of value from another user, whether as a gift, loan, or form of compensation.
• Use another user's account.
• Use our Services in relation to fraud, a pyramid scheme, or other similar practice.
• Use our Services in relation to any political campaign financing or for the purpose of influencing any election, other than sharing your own personal political opinions.
• Violate the Terms of the license granted to you by Wiviy (see Section 8 below).
• Disclose private or proprietary information that you do not have the right to disclose.
• Copy, modify, transmit, distribute, or create any derivative works from, any Member Content or Our Content, or any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through our Services without Wiviy's prior written consent.
• Express or imply that any statements you make are endorsed by Wiviy.
• Use any robot, crawler, site search/retrieval application, proxy or other manual or automatic device, method or process to access, retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of our Services or its contents.
• Upload viruses or other malicious code or otherwise compromise the security of our Services.
• Forge headers or otherwise manipulate identifiers to disguise the origin of any information transmitted to or through our Services.
• "Frame" or "mirror" any part of our Services without Wiviy's prior written authorisation.
• Share external links, phishing URLs, malicious websites, or third-party platforms intended for fraud, exploitation, or solicitation.
• Use meta tags or code or other devices containing any reference to Wiviy or the platform (or any trademark, trade name, service mark, logo or slogan of Wiviy) to direct any person to any other website for any purpose.
• Modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of our Services, or cause others to do so.
• Use or develop any third-party applications that interact with our Services or Member Content or information without our written consent, including but not limited to artificial intelligence or machine learning systems.
• Use, access, or publish the Wiviy application programming interface without our written consent.
• Request or share OTPs, bank details, UPI IDs, passwords, financial credentials, or engage in any financial solicitation.
• Probe, scan or test the vulnerability of our Services or any system or network.
• Encourage, promote, or agree to engage in any activity that violates these Terms.
• Create a new account after we suspend or terminate your account, unless you receive our express permission.
• Use the App to promote another service or compete with Wiviy.
• Use the Platform for religious proselytization, political persuasion, or community mobilisation.
• Use screenshots or chat content to threaten, coerce, shame, extort, or defame any User. This is strictly prohibited and may be reported to law enforcement.
• Submit a report about a user's behaviour or content that is false, misleading, or otherwise manifestly unfounded, or abuse any Wiviy reporting or appeals request system made available.

The license granted to you under these Terms is automatically revoked if you do any of the above. Violation of this policy may result in immediate account termination and reporting to law enforcement authorities.

Community Guidelines

Zuntra is a community built on respect, safety, and meaningful connection. Every person who joins our platform deserves a space where they can interact without fear of harassment, discrimination, or misuse. By using Zuntra, you agree to uphold these standards and conduct yourself with dignity, honesty, and kindness.

These Guidelines apply to all users, visitors, interactions, messages, and content shared on the platform. They also govern how Zuntra manages safety, moderation, inclusion, reporting, and cooperation with law enforcement. This Policy forms an essential part of our Terms of Use, Privacy Policy and other policies.

Zuntra is committed to maintaining a community where everyone feels welcome. We do not tolerate harassment, stalking, threats, intimidation, hate speech, or any form of non-consensual sexual behaviour. Discrimination of any kind is prohibited, including discrimination based on gender, gender identity or expression, sexual orientation, caste, race, ethnicity, colour, nationality, religion, disability, age, health condition, marital status, or family status. Every user on Zuntra is entitled to equal dignity, equal access, and equal respect. Your preferences may shape your matches, but your behaviour must reflect respect for the identities and lived experiences of others. No user should feel pressured, judged, or demeaned while using the platform.

We celebrate diversity, including LGBTQ+ users, and are committed to creating an environment where all identities can be expressed safely. The app provides inclusive gender and orientation options, and our moderation systems actively identify and remove homophobic, transphobic, or discriminatory content. We understand that identity can be deeply personal, and in some regions disclosure may carry safety risks. For this reason, Zuntra offers confidentiality features and ensures that all sensitive identity data such as sexual orientation or gender identity is treated as sensitive personal data under the Digital Personal Data Protection Act, 2023 and global privacy standards. Such data is collected only with explicit consent and is used solely to help you find relevant matches and to enable safety features.

In keeping with our commitment to user safety, certain behaviours are strictly prohibited. These include sharing obscene or pornographic material, sending unwanted sexual messages, threatening or abusive communication, impersonation or the creation of fake profiles, attempting to deceive users through edited or AI-generated images, blackmail or extortion, non-consensual sharing of private images, "outing" someone's identity, or engaging in hate-driven or discriminatory conduct. Content involving minors, as well as attempts to contact users under false pretences, are treated with zero tolerance and may be reported to law enforcement.

If you encounter behaviour that violates these Guidelines, you can report it directly through our in-app tools or by contacting our support team. Reports are reviewed promptly and confidentially. We may warn, suspend, or permanently remove users who engage in harmful behaviour, and we may cooperate with law enforcement when legally required to do so. Our internal safety team handles each case with fairness, discretion, and urgency, particularly in matters involving threats, discrimination, or user safety.

By being part of Zuntra, you help us maintain a space where everyone can connect authentically and safely. We expect all users to honour these Guidelines so that Zuntra remains a respectful, inclusive, and uplifting community for everyone.

We strictly prohibit retaliation or victimisation against any user who reports discrimination in good faith. Any such retaliation will result in disciplinary action, including permanent removal and potential legal referral.

We routinely review community feedback to improve inclusivity and accessibility.

Local Jurisdictional Restrictions

We operate globally but comply with local laws and content regulations in all jurisdictions. This means:

• In countries where LGBTQ+ expression or same-sex relationships are restricted, we may limit visibility or apply safety filters to protect User safety.
• Users in such regions will receive clear notice of any functionality restrictions related to matchmaking preferences or visibility.
• We will never share User identity or sensitive data with third parties or authorities without lawful compulsion and due process review.

Our position remains firm: we support equality and human dignity everywhere, even where local law may not fully protect it.

Reporting Abuse, Discrimination, Bias or Misconduct

If you experience or witness harassment, discrimination, impersonation, abusive behaviour, hate speech, fraud, or any form of misconduct on the Platform, you may report it using the in-app reporting tools or by email. All reports are treated confidentially and reviewed by our trained Safety & Diversity Team.

You may report misconduct in the following ways:

1. In-App Reporting Tools: Use the "Report User" or "Report Message" option available on profiles or chat screens. Choose a relevant category such as harassment, hate speech, fake profile, scam, inappropriate content, or identity misuse.You may include screenshots or additional context if helpful.

2. Email Reporting:

If you cannot access the app, you may email us at report@wiviy.com using your registered email address. Please include:

• Your registered username or email
• The username or profile link of the person being reported
• A brief description of the incident
• Any supporting evidence (optional; please avoid including unrelated third-party data)

3. Emergency Situations

If you believe you are in immediate danger, please contact local law enforcement (for example, 100 / 911/ 112 in India). You may also notify us so that we can take appropriate safety action and cooperate with authorities where legally required.

Our Response Process (Takedown Policy)

Zuntra complies with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Accordingly, we follow a structured and legally compliant takedown process.

All reports are acknowledged within 24 hours, as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Our team will then review the report for clarity, urgency, and legal relevance. We aim to complete the initial assessment within 72 hours and conduct a full investigation examining message logs (if legally permissible), device or behavioural patterns, and historical conduct within 5–7 working days.

Once the investigation is completed, appropriate actions will be taken within 10 working days of receiving the report. Actions may include a warning, temporary suspension, permanent account removal, content takedown within the legally mandated timeline (including the 36-hour takedown requirement for unlawful content), or referral to law enforcement in cases involving criminal behaviour, serious threats, sexual exploitation, or child safety concerns. Users who repeatedly or severely violate our Guidelines will be permanently banned.

You will receive a general confirmation (without revealing private information of others) when your complaint has been addressed, typically within 15 working days of submission. Urgent cases such as threats of violence, child safety, sexual exploitation, identity-based targeting, or imminent physical harm are prioritised and acted upon immediately.

In accordance with the DPDP Act, certain personal data processed during a safety investigation such as report logs, communication records, or behavioural flags may be retained for the legally mandated period of 180 days under the IT Rules 2021, even if a user submits a deletion request. This limited retention is necessary to comply with law, prevent repeated violations, and ensure platform security. Sensitive personal data, such as sexual orientation or gender identity, if involved in a report, is handled with heightened protection, minimal access, and strict purpose limitation.

These safety processes operate alongside Zuntra’s obligations as an intermediary under Section 79 of the IT Act, and we may remove or disable access to illegal content in compliance with applicable legal orders or statutory requirements.

For clarity and understanding, the indicative timelines for our response process are provided below:

Stage	Action	Timeline (Indicative)
Acknowledgement	We acknowledge receipt of your report.	Within 24 hours
Initial Review	Our Safety Team reviews the report for clarity, urgency, and legal relevance.	Within 72 hours
Investigation	We assess evidence, message logs (if applicable), and behavioural history.	Within 5–7 working days
Action Taken	Actions may include: warning, suspension, permanent ban, or law enforcement referral.	Within 10 working days of report receipt
User Notification	You will receive confirmation that the issue has been addressed (subject to privacy restrictions).	Within 15 working days total

In cases involving:

• Child sexual abuse material (CSAM),
• Suicide or self-harm threats,
• Imminent threats to life or physical safety,
• Sexual exploitation, trafficking, or coercion,

Wiviy may take immediate action, including instant content removal, emergency account suspension, or law enforcement escalation, irrespective of usual timelines.

7. Harassment & Safety Policy

Wiviy prohibits uploading or sharing content that:

• Could reasonably be deemed to be offensive or to harass, abuse or cause psychological distress to another person.
• Is obscene, pornographic, violent or contains nudity.
• Is abusive, threatening, discriminatory or that promotes or encourages racism, sexism, hatred or bigotry.
• Encourages or facilitates any illegal activity including, without limitation, terrorism, inciting racial hatred or the submission of which in itself constitutes committing a criminal offense.
• Encourages or facilitates any activity that may result in harm to the user or another person, including, but not limited to, promotion of self-harm, eating disorders, dangerous challenges, violent extremism.
• Is defamatory, libelous, or untrue.
• Relates to commercial activities (including, without limitation, sales, competitions, promotions, and advertising, solicitation for services, sex work, "sugar daddy" or "sugar baby" relationships, links to other websites or premium line telephone numbers).
• Involves or facilitates the transmission of spam.
• Contains any spyware, adware, viruses, corrupt files, worm programs or other malicious code designed to interrupt, damage or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers or other equipment, Trojan horse or any other material designed to damage, interfere with, wrongly intercept or expropriate any data or personal information whether from [app name] or otherwise.
• Infringes upon any third party's rights (including, without limitation, intellectual property rights and privacy rights).
• Was not written by you, unless expressly authorised by Wiviy .
• Uploading, sharing, or depicting minors in any form (even incidental, clothed, with guardian, or in a group photo) is strictly prohibited. Any such content will be removed and may be reported to law enforcement under POCSO Act and IT Act.
• Is inconsistent with the intended use of the Services.
• May harm the reputation of Wiviy or its affiliates, meaning the uploading or sharing of content on the Wiviy platform that is defamatory of Wiviy or its affiliates or advocates misuse of the Service or any service provided by Wiviy ’s affiliates.

The uploading or sharing of content that violates these Terms (“Prohibited Content”) may result in the immediate termination or suspension of your account in accordance with the takedown policy.

8. User Content & License

1. You retain ownership of content you upload (photos, texts, bios). You are responsible for your content and therefore must not share anything that you wouldn’t want others to see, that would violate these Terms, or that may expose you or us to legal liability.

2. While you will have access to other users’ content, it is not yours and you may not copy or use such content for any purpose except as contemplated by these Terms.

3. Wiviy does not tolerate inappropriate content or behaviour on our Services.

4. By uploading content, you grant Zuntra a limited, revocable, non-exclusive, royalty-free license to host, display, process, and use such content solely for the purpose of operating, improving, securing, and moderating the Platform. This license automatically ends when you delete your content or your account, except where retention is required by law or for the resolution of disputes.

5. You own all the content you provide to Wiviy, but you also grant us the right to use Your Content as provided in this Agreement. By creating an account, you grant to Wiviy a worldwide, perpetual, transferable, sub- licensable, royalty-free right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, translate, modify, reformat, incorporate into other works, advertise, distribute and otherwise make available to the general public your content, including any information you authorise us to access from Facebook or other third- party sources (if applicable), in whole or in part, and in any way and in any format or medium currently known or developed in the future. Wiviy's license to your content shall be non-exclusive, except that Wiviy's license shall be exclusive with respect to derivative works created through use of our Services. For example, Wiviy would have an exclusive license to screenshots of our Services that include Your Content.

6. In addition, so that Wiviy can prevent the use of your content outside of our Services, you authorise Wiviy to act on your behalf with respect to infringing uses of your content taken from our Services by other users or third parties. This expressly includes the authority, but not the obligation, to send notices on your behalf if your content is taken and used by third parties outside of our Services. Wiviy is not obligated to take any action regarding use of your content by other users or third parties. Wiviy’s license to your content is subject to your rights under applicable law (for example, laws regarding personal data protection to the extent the content contains personal information as defined by those laws).

7. In consideration for Wiviy allowing you to use our Services, you agree that we, our affiliates, and our third-party partners may place advertising on our Services. By submitting suggestions or feedback to Wiviy regarding our Services, you agree that Wiviy may use and share such feedback for any purpose without compensating you.

8. You agree that Wiviy may access, preserve, and disclose your account information, including your content, if required to do so by law or upon a good faith belief that such access, preservation, or disclosure is reasonably necessary to:

(i) comply with legal process;

(ii) enforce these Terms;

(iii) respond to claims that any content violates the rights of third parties;

(iv) respond to your requests for customer service;

(v) protect the rights, property or personal safety of the Company or any other person, or

(vi) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

9. You represent that you own the rights to all content you share and that it does not violate any third-party rights.

9. Data Privacy & Security

Your privacy is important to us. Zuntra collects, processes, stores, safeguards, and transfers personal data strictly in accordance with its Privacy Policy, which forms an integral part of these Terms.

All matters relating to:

• Categories of data collected
• Lawful bases for processing
• Sensitive personal data and explicit consent
• Profiling and algorithmic processing
• Data sharing
• Retention periods
• Cross-border transfers
• User rights under the DPDP Act
• Security safeguards
• Breach notifications
• Communication logs, media, and location data
• Withdrawal of consent
• Automated moderation and safety systems

are comprehensively detailed in the Zuntra Privacy Policy.

By using the Platform, you acknowledge that you have read and understood our Privacy Policy and consent to data processing as described therein.

For privacy requests or rights exercises, contact _____________

10. Termination of Account

10.1 Termination by Zuntra

Zuntra may suspend or permanently terminate your account, with or without notice, if you:

• Violate these Terms, the Privacy Policy, or the Community Guidelines.
• Upload, share, or transmit illegal, obscene, harmful, or offensive content.
• Engage in fraud, impersonation, catfishing, or deceptive behaviour.
• Are reported for harassment, abuse, or misconduct by multiple users, or if we independently determine such behaviour through our moderation systems.
• Attempt to create a new account after a previous ban.
• Are found to be below 18 years of age.
• Undermine platform safety or misuse the service in any manner.
• Use automated tools, bots, scrapers, or engage in data harvesting.
• Engage in conduct harmful to Zuntra, its users, or its reputation.

Zuntra also reserves the right to take immediate action, including temporary suspension, content removal, or emergency account blocking, in accordance with the IT Rules 2021 when illegal content or safety risks are identified.

10.2 Voluntary Account Deletion

You may delete your account at any time using the in-app Delete Account option.

Upon self-deletion:

• Your profile is immediately removed from visibility.
• Your photos, bio, preferences, and matches are scheduled for deletion.
• Chat content may be deleted from your side; the other user may retain their copies.
• Metadata (device ID, IP logs) will be retained for 180 days as mandated by law.
• After the retention period expires, all personal data will be deleted or irreversibly anonymised unless required for fraud prevention or legal compliance.

You may also request deletion by writing to: ______________

11. No Background Checks

Wiviy does not conduct criminal background checks on its users. Though Wiviy strives to encourage a respectful user experience, it is not responsible for the conduct of any user on or off the Service. Use your best judgment when interacting with others.

Though Wiviy strives to encourage a respectful user experience, it is not responsible for the conduct of any user on or off the Service. You agree to use caution in all interactions with other users, particularly if you decide to communicate off the Service or meet in person.

12. Limitation of Liability

Wiviy acts as a digital intermediary providing a platform for social connection. We do not verify every user's identity beyond reasonable checks and cannot control user behavior outside the App.

13. Indemnity

To the full extent permitted under Indian laws, you agree to defend, indemnify and hold harmless Wiviy, its officers, directors and employees from and against all liabilities, demands, claims, damages, complaints, losses, costs, and expenses, including attorney's fees, due to, arising out of, or relating in any way to your access to or use of the services, your content, or your breach of this agreement.

14. Disclaimers

Wiviy does not represent or warrant that (a) any matches or profiles presented will be compatible and/or guarantee success in finding a partner, or that (b) the service will be uninterrupted, secure or error free, (c) any defects or errors in the service will be corrected, (d) that any content or information you obtain on or through the service will be accurate, or (e) any suggestions or feedback will be incorporated.

Wiviy takes no responsibility for any content that you or another user or third party posts, sends or receives through the service. Any material downloaded or otherwise obtained through the use of the service is accessed at your own discretion and risk.

We do not verify the accuracy of user profiles, bios, photos, or statements. We are not responsible for any offline meetings, misrepresentations, harassment, fraud, impersonation, emotional distress, or harm arising from interactions between users. Wiviy shall not be liable for personal injury, data misuse, financial loss, unlawful conduct, or any damages resulting from your use of the platform.

Zuntra is provided on an “as-is” and “as-available” basis, without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, compatibility results, or the accuracy of algorithmic or AI-based recommendations. Any match suggestions or compatibility indicators are informational only and should not be interpreted as professional guidance or as assurances of relationship outcomes.

Wiviy disclaims and takes no responsibility for any conduct of you or any other user, on or off the service.

15. Intellectual Property Rights

This Policy explains how intellectual property ("IP") is owned, used, and licensed on Zuntra, including user-generated content (UGC), platform-owned materials, and AI-generated outputs.

15.1 Ownership of User Content

• You retain full ownership of the photos, bios, messages, and content you upload.
• By posting content, you give Zuntra a limited, worldwide, royalty-free, revocable licence to host, display, and use your content only for running and improving the platform.
• This licence ends when you delete the content or your account (subject to legal retention and security requirements).
• You must not upload content you don't own or that infringes copyright, trademarks, privacy rights, or any third-party IP.
• We may remove infringing material and take action under the Copyright Act 1957, IT Act 2000, and IT Rules 2021.

15.2 Platform Intellectual Property

All platform IP including software, code, design, trademarks, logos, databases, algorithms, analytics models, and UX elements belongs exclusively to Zuntra.

Users receive no rights to copy, modify, distribute, reverse-engineer, or commercially exploit any platform IP unless expressly permitted.

15.3 AI-Based Matchmaking

• All AI models, algorithms, outputs, and recommendations (including compatibility scores) are proprietary to Zuntra.
• AI suggestions are informational only and do not guarantee accuracy or outcomes.
• Aggregated and anonymised data may be used to improve AI systems.
• No personal chats or identifiable data are used for commercial AI training.

15.4 Use of Photos & Public Content

• By uploading a profile photo or public content, you permit Zuntra to display it within the app for matchmaking, visibility, or safety purposes.
• We may use anonymised versions for analytics or internal AI training.
• We will never sell or use your content in external advertising without separate explicit consent.

15.5 Reporting IP Infringement

If you believe your IP is being misused:

• Email our IP Compliance Officer at grievance@withapplication.com
• Include: description of the work, location of the infringing content, your contact details, and a good-faith declaration.

Upon valid notice:

• We may temporarily remove or disable the content,
• Notify the user involved,
• Restore or remove the content after review, in line with Section 79 of the IT Act.

15.6 Restrictions

You may not:

• Copy or reproduce our software or algorithms;
• Use our trademarks or branding without written consent;
• Exploit platform data or outputs commercially;
• Create derivative works from Zuntra's IP.

Violation may result in account termination and legal action.

16. International Compliance & Global Privacy Standards

Zuntra is an India-based platform and is primarily governed by the Digital Personal Data Protection Act, 2023. However, we recognise that our users may access the platform from different parts of the world, and we therefore align our privacy and data-handling practices with the principles of major global regulations. While Zuntra does not target users under the age of 18, we remain mindful of the Children’s Online Privacy Protection Act (COPPA) in the United States and do not knowingly collect personal information from minors. Any account found to belong to an underage user will be terminated and removed without delay, and legitimate parental or regulatory deletion requests will be honoured.

For users located in the European Union, we follow the core principles of the General Data Protection Regulation (GDPR), including lawful and transparent processing, data minimisation, purpose limitation, and respect for user rights. Personal data is processed based on explicit consent, legitimate interest for safety and fraud prevention, and other lawful bases where applicable. Cross-border transfers take place only with adequate safeguards. Similar standards apply for users in the United Kingdom under the UK GDPR and Data Protection Act 2018, and a designated UK contact point is available for rights requests and regulatory queries.

For users in Canada, we observe the spirit of PIPEDA by obtaining meaningful consent, limiting use and retention to stated purposes, safeguarding sensitive information, and honouring verified access, correction, and deletion requests.

For users in Singapore, we follow the consent-based principles and transfer-limitation obligations under the PDPA. Users may withdraw consent at any time, and our Singapore DPO may be contacted for assistance.

Australian users are protected under the Australian Privacy Principles (APPs), and data transfers outside Australia occur only with appropriate assurances under APP 8. Users may escalate unresolved privacy concerns to the OAIC.

Across all jurisdictions, Zuntra applies a consistent global standard for security, privacy, and data transfer. International transfers are made only with appropriate contractual or regulatory safeguards, including Standard Contractual Clauses or equivalent mechanisms. Sensitive personal information such as sexual orientation, gender identity, or verification data is encrypted, access-restricted, and handled with heightened protection. Users everywhere retain the right to access, correct, delete, or port their data, as well as to withdraw consent or object to certain processing activities, subject to legal retention obligations and safety investigations.

Personal data is kept only for as long as necessary for matchmaking, safety, fraud prevention, and compliance with applicable law. Upon account deletion, data is removed or anonymised within a reasonable period, typically within 90 days, except where laws require limited retention such as for safety logs, grievance records, or system backups.

International users may contact the appropriate regional privacy representative listed in our Privacy Policy for jurisdiction-specific questions or rights exercises. These International Compliance Notes may be updated periodically to reflect evolving laws, regulatory guidance, or platform practices, and continued use of Zuntra after such updates constitutes acceptance of the revised standards.

17. Grievance Officer

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our Grievance Officer are as follows:

• Name: [To be updated]
• Email: grievance@withapplication.com
• Address: Zuntra Digital Private Limited, Developed Plot Estate, Plot No. 61, Perungudi, Chennai – 600096, Tamil Nadu, India

Complaints will be acknowledged within 24 hours and resolved within 15 days.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Chengalpattu, Tamil Nadu.

19. Contact Us

For general queries or feedback:

Email: info@withapplication.com

Zuntra Digital Private Limited
Developed Plot Estate, Plot No. 61, Perungudi,
Chennai – 600096, Tamil Nadu, India